SystmConnect

SystmConnect

SystmConnect – A New, Easy Way to Contact the Practice – NO NEED TO LOGIN!

SystmConnect is a new online service that lets you contact the practice at any time — 24 hours a day, 7 days a week.
You can use it from home, whenever it’s convenient for you. It provides an alternative to telephoning the practice and having to wait in call queues during peak times.

When you send a request, SystmConnect asks you for structured information about your condition.
This helps our team understand your needs and triage your request — meaning we can direct you to the right healthcare professional.

How it helps

  • You may not need to come into the practice.
  • We might be able to give immediate help based on the information you send.
  • Sometimes, we’ll message you for more details, request photos, or direct you to your local pharmacy.
  • This makes getting help faster and avoids waiting on the phone.
  • It also means appointments are used more effectively, so waiting times are shorter.

Important Information

Please use SystmConnect for ROUTINE requests only.

Do not use it for urgent or emergency problems.

  • For urgent issues, contact NHS 111 or your local Urgent Treatment Centre.
  • For emergencies, call 999 or go to Accident & Emergency.

When your request will be handled

You can submit a SystmConnect request any time, but we only review them during practice opening hours:
Monday to Friday, 8:00 am – 6:30 pm (excluding public holidays).

If you submit a request after 3:00 pm, it may not be possible to review it, and offer you an appointment until the next the next working day, as our clinicians appointments are usually fully booked by this time. Please note that Friday afternoons, and days before public holidays tend to be very busy, which may lead to delays.

Therefore, for the best response, please send your request early in the day.

We may send an SMS in response to your request. So, to allow us to assist you as quickly as possible, please monitor your messages and/or NHSApp, and reply to our queries as quickly as possible.

Please click on the ‘New Request‘ button below to confirm that you have read understood and accept the conditions above and would like to submit a request

For further information about SystmConnect, and how to use it, including a short video demonstration, please click here.