If you wish to provide feedback
We welcome any comments you may have on the services we provide, whether that is a compliment, a concern or a complaint. We aim to provide the best possible care and treatment for you and understand that, although we strive for excellence, occasionally things may go wrong or may not be how you would like. Therefore please use the forms below to provide your feedback, positive or negative, as this provides learning opportunities and assists us with our goal of constant improvement, and designing our services to meet the needs of you, our patients. Therefore, if you would like to provide some feedback based on a recent encounter at the practice, please click on the link to download and complete our feedback form
Compliments and Complaints
We are an NHS organisation and, as such, we must follow NHS standard processes for handling Compliments and Complaints. Please click the link below to view /download our Complaints Leaflet that details our process.
Complaint Process Leaflet – Microsoft Word version This will download to the “Downloads” folder on your computer.
Complaint Process Leaflet – Adobe Acrobat pdf version This will open in a new tab in your internet browser.
If you wish to complain
If you wish to make a complaint then we ask that you contact us first as soon as possible after the cause of the complaint.
We welcome all feedback and complaints are often a chance to hear directly from patients and work together to improve service.
To complain you can:
- Complete our Compliments and Complaints form – Microsoft Word version or Compliments and Complaints form – Adobe Acrobat pdf version. This should then be sent to the practice. You can then drop these completed forms into the practice or email them to us To email your complaint click here and attach your completed complaint form.
- You can call us on 01234 762500
- To email your complaint click here
- You can post your complaint and mark it for the attention of:
Practice Complaints Manager
Wootton Vale & Shortstown Surgery
Fields Road
Wootton
Bedfordshire
MK43 9JJ
If you would like to make a complaint on behalf of one of our patients, you and the patient need to complete a third-party authorisation form to show that the patient authorises you to complain on their behalf. To download this form, please click the link below.
Third-Party Complaint Authorisation Form
We will usually only investigate complaints made within 12 months of the cause of the complaint, however, the time limit can be waived if there are good reasons you could not have complained sooner.
You can complain verbally or in writing; if you make a verbal complaint then the complaint shall be recorded and a copy of the written record given to you.
We will acknowledge your complaint within 3 business days. We will advise you of how we will investigate your complaint and the likely timescales for the investigation. We will provide regular updates regarding the investigation of your complaint.
Alternatively, you can register your complaint directly with NHS England. Please click here to find out how.
If you are dissatisfied with your reply from NHS England, you have the right to approach the Parliamentary and Health Ombudsman, who will undertake an independent investigation. Please click here to find out how best to approach the PHSO.